Coronavirus (COVID-19)

“Physical therapists are essential in flattening the curve of the COVID-19 pandemic. They play a key role in keeping people they can help out of the doctor offices and ER. This will not only free up the medical teams to treat those impacted by COVID-19, but also limit the exposure of those seeking the care of the physical therapist.” This statement was made by Dr. Matos, an expert in biological surety and the management of select agent programs at federal facilities; advisory group in Chemical, Biological, Radiological and Nuclear Defense, with experience working with the Armed Forces Health Surveillance Center, Department of Defense Global Emerging Infections Surveillance and Response System and the CDC.

UPDATE 05.04.2020

As other Healthcare providers and Healthcare systems in our local community return to greater levels of available routine healthcare, ReSOLVE is doing the same. Your health and safety remains our primary concern, as such, we have implemented additional steps for patient care.

  • New and returning patients will be screened over the phone and upon each arrival.
  • Appointments will be staggered to limit potential contact between patients.
  • For patients and clinical staff – soap and water hand washing before/after appointments.
  • Sanitizing of ‘high touch’ surfaces between each patient visit.
  • Face coverings will be provided by ReSOLVE for clinical staff and patients when recommended by Government agencies.
  • Telehealth options remain available upon request.

Please contact us or call/text 616.200.4428 to schedule an appointment in the clinic, virtually (Telehealth), or to simply discuss your current condition/concerns.

UPDATE 04.30.2020

Telehealth services are now covered for Medicare Beneficiaries (this is retroactive back to date of service DOS 03.01.2020).

UPDATE 03.23.2020

This morning Michigan Governor Gretchen Whitmer issued the ‘Stay Home Stay Safe’ order for all Michigan residents – Executive Order No. 2020-21. Since Physical Therapy plays an essential role in Healthcare and is one of the ‘Essential Infrastructure Workers’ as defined by The Department of Homeland Security, accessing our help does not violate the ‘Stay Home Stay Safe’ order. 

At a time when elective surgeries are cancelled for the foreseeable future, ReSOLVE remains open to provide our community with the highest level of conservative (non-surgical) neuromusculoskeletal care both in-clinic and with virtual visits (telehealth). We are uniquely positioned to address musculoskeletal disorders, joint, muscle, and nerve pain freeing up our physician colleagues in primary care, urgent care, and emergency rooms to fight COVID-19. Due to the new executive order, only new evaluations and select appropriate follow-up appointments (determined on a case-by-case basis) will continue to be seen in-clinic. The vast majority of patients during this time will be seen via telehealth until April 13th or at which point Executive Order No. 2020-21 is no longer effective.

UPDATE 03.21.2020

The American Physical Therapy Association – Private Practice Section released a memorandum stating “It may be argued that it is our duty to continue to care for our patients’ physical therapy needs during this time of crisis.”

Medicare, Priority Health, and BCBS have announced temporary provisions for paying for Telehealth services for Physical Therapy Services.

UPDATE 03.19.2020

The Department of Homeland Security Cybersecurity & Infrastructure Security Agency (CISA) issued a memorandum which restated the guidance of ‘If you work in a critical infrastructure industry, as defined by the Department of Homeland Security, such as healthcare services and pharmaceutical and food supply, you have a special responsibility to maintain your normal work schedule. You and your employers should follow CDC guidance to protect your health at work.’ It further clarifies by listing “Essential Critical Infrastructure Workers” with a 9 page document. At the top of the list is Healthcare / Public Health → Caregivers (specifically listing physicians, physical therapists, and assistants among many others). 

UPDATE 03.17.2020

President Trump and the White House Coronavirus Task Force along with the CDC issued the 15 Days To Slow The Spread guidelines to help protect Americans during the global Coronavirus outbreak. On the second page of the guidelines it states ‘IF YOU WORK IN A CRITICAL INFRASTRUCTURE INDUSTRY, as defined by the Department of Homeland Security, such as healthcare services and pharmaceutical and food supply, you have a special responsibility to maintain your normal work schedule. You and your employers should follow CDC guidance to protect your health at work.’  Find out more at


We know that the general public and many of our patients have questions and concerns regarding the COVID-19 virus. At this time here at ReSOLVE Grand Haven Physical Therapy we are keeping our scheduled appointments as we continue to practice in accordance with CDC, WHO, and State of Michigan guidelines. As this novel scenario continues to play out we will continue to follow recommendations and guidelines as they are made available.

Some of the strategies in place to protect our staff, patients, and community include:

  • Soap and water hand washing for 20 seconds between patient contacts.
  • Use of cleaning products approved by the EPA for SARS-CoV-2, the cause of COVID-19
  • Cleaning of ‘high-touch’ surfaces including mat tables, exercise equipment, doorknobs, chairs, countertops between each patient visit.
  • Complying with the social distancing requirement of small gatherings. (Fewer than 10 people in the office at any one time stays at or under the current maximum of people gathering.)

If you are currently feeling sick, or have signs and symptoms of a respiratory infection, such as fever, cough, shortness of breath, or sore throat; and/or contact in the last 14 days with someone with a confirmed diagnosis of COVID-19 – please reschedule your therapy visit, and call your primary care physician.

ReSOLVE will continue to provide Telehealth options to our self-pay patients and clients as we have since 2017. While organizations, governments, and insurance companies are encouraging that people use Telehealth options, insurance companies have no track record of paying for this for physical therapy. If you would like to schedule your upcoming follow-up visits as Telehealth visits these would be out of pocket expenses not covered by insurance but are available at our self-pay follow-up rate of $80 for up to a 40 minute visit. Telehealth is available whether you are beginning or continuing Physical Therapy. We think you will find The Cost of Care information sheet to be a helpful resource allowing you to estimate your costs upfront.